Returns & Exchanges
We want you to be happy with your Wear Craft purchase. If you receive the wrong, damaged or unsuitable item, you may request a return or exchange subject to the conditions below.
Your request must be submitted within 7 days of receiving your order.
Your item must be in its original condition
To be eligible for a return or exchange, the product must meet all of the following conditions:
Unused & Unworn
The item must not have been worn or used. You may try the garment on for size, but it must remain in resalable condition.
Unwashed & Unaltered
The product must not have been washed, ironed, altered, embroidered, printed or otherwise modified.
Original Tags Attached
All original product tags and labels must remain attached and intact.
Original Packaging
Please return the product in its original packaging and in a condition suitable for resale.
Proof of Purchase
Your order number, invoice or other valid proof of purchase may be required to process the request.
Need a different size or item?
If your purchased item is eligible, you may request an exchange within 7 days of delivery.
Size Exchange
If the size you received does not fit, you can request an exchange for another available size, subject to stock availability.
Product Exchange
If you received an incorrect product, please contact us immediately so we can review and resolve the issue.
Received a damaged or incorrect item?
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We may request photographs or other information to verify the issue.
Items we cannot accept for return or exchange
- Items that have been worn or used.
- Items that have been washed or damaged after delivery.
- Items with removed, damaged or missing tags.
- Items that have been altered, embroidered, printed or customized.
- Items returned without the original packaging where the packaging is required for the product.
- Items returned after the applicable return/exchange period.
- Custom-made or specially prepared institutional orders, unless the item received is defective or incorrect.
Sale & discounted products
Sale and discounted items may be subject to different return or exchange conditions. Please check the product listing or promotional terms before placing your order.
How to start a return or exchange
Contact Wear Craft
Contact us within 7 days of receiving your order and provide your order number and reason for the request.
Share the Required Details
We may ask you to provide photographs of the product, packaging, tags and any defect or issue.
Wait for Confirmation
Our team will review your request and confirm whether the item qualifies for return or exchange.
Send the Item Back
Once approved, we will provide the necessary instructions for returning the item.
Return & Exchange Shipping
For a change-of-size or change-of-mind request, return and re-delivery shipping charges may apply. If you receive a damaged, defective or incorrect item, please contact us before sending it back so our team can guide you through the process.
Questions about a return or exchange?
Our team is here to help you with your Wear Craft order.